Shipping Policy

At Onyssa, we want to ensure a smooth and reliable shipping experience for all our customers. Below are the details of our shipping process and policies.

1. Processing & Shipping Time

• We strive to process and ship all orders within 3 to 5 business days.
• In rare cases, due to high demand or logistical delays, shipping may take up to 14 days.
• You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Costs

• We offer free shipping on most orders.
• In some cases, due to the customer’s location or specific shipping requirements, additional charges may apply. If this happens, we will contact you before processing your order.

3. Shipping Destinations

• We offer worldwide shipping, with a major focus on the USA, Canada, UK, Germany, Australia, and all of Europe.
• If you are unsure whether we deliver to your area, please contact us before placing an order.

4. Tracking Your Order

• Once your order has been shipped, you will receive a tracking number via email to monitor its progress.
• If you do not receive a tracking update within the expected timeframe, please reach out to our support team.

5. Delays & Lost Packages

• While we work with trusted carriers, shipping delays due to weather, customs, or other unforeseen circumstances may occur. Onyssa is not responsible for such delays.
• If your package is lost or significantly delayed, contact us at support@onyssa.com, and we will assist in resolving the issue.

6. Incorrect Shipping Information

• Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.
• Onyssa is not responsible for packages delivered to incorrect addresses provided by the customer.

7. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
• These charges are the responsibility of the customer and are not included in our shipping costs.
• Onyssa is not liable for any delays due to customs processing.

8. Unclaimed or Refused Shipments

• If a package is refused upon delivery or left unclaimed, it may be returned to us. In such cases, the customer may be responsible for additional shipping fees to reship the order.
• Refunds for unclaimed packages may be subject to a restocking fee.

9. Holiday & Peak Season Shipping

• Shipping times may be longer during holidays or peak shopping seasons due to increased order volume and carrier delays.
• We recommend placing orders early to ensure timely delivery during these periods.

10. Contact Us

If you have any questions about our shipping policy, please reach out to us at:

Onyssa
Email: support@onyssa.com
Website: https://onyssa.com